What is the TrueID Command Center?

It's the overview at the top of your TrueID.Help dashboard. Four tiles show your breach watch, people-search removals, household and what's coming next, and a short list shows anything that needs your attention, with an explanation for every item.

Where does the Command Center's information come from?

Only from real information TrueID already has: our daily breach check against Have I Been Pwned for emails whose owners agreed, and the answers you record yourself in the Data-Broker Tracker. Nothing is estimated or borrowed from outside threat scores.

Is the privacy request letter tool free?

Yes. The Privacy Request Letter tool is free for everyone and doesn't need an account. It writes a deletion, access or opt-out request under California law, other US state laws, the GDPR or the UK GDPR.

How long does a company have to answer a deletion request?

Under California's CCPA, generally 45 days, with one 45-day extension if the business tells you. Under the GDPR and UK GDPR, one month, extendable by two more months for complex requests. Opt-outs of sale under the CCPA must be honored within 15 business days.

Can I monitor someone else's email with TrueID?

Only with their permission. The owner of any address you add gets a permission email, and nothing about that address is shown to you until they say yes.

Your Protection, Explained: Inside TrueID's New Command Center

TrueID.Help now opens with a Command Center: one screen that shows what needs your attention, how we know it, and what to do next. Alongside it, a free privacy request letter tool writes the email that asks a company to delete your data, and the people-search tracker now reminds you when a company's legal deadline to answer has passed. Every item on the screen comes from real information, and every item explains itself.

Why a clear overview matters now

The numbers keep climbing. The FBI's Internet Crime Complaint Center logged 1,008,597 complaints and $20.877 billion in reported losses in 2025, up 26% from the year before. People aged 60 and over reported $7.7 billion of that. The Federal Trade Commission says consumers reported about $16 billion lost to fraud in 2025, the highest on record.

What most people are short of isn't worry. It's clarity. Pew Research Center found that 67% of Americans understand little to nothing about what companies do with their personal data, and 73% feel they have little or no control over it. A dashboard that flashes red without explaining itself only adds to that. So we built ours to answer questions, not to raise them.

What the Command Center shows

At the top of your dashboard, four tiles give you the big picture at a glance:

Breach watch: how many of your email addresses we check every day.
People-search removals: how many sites have confirmed they removed you.
Household: how many family members are watched on the Family plan.
Secure messaging: marked Coming soon, because it isn't built yet and we won't pretend otherwise.

Below the tiles sits a short list called Needs attention. Urgent items come first, such as an address that turned up in a known breach, or a people-search site that lists you but hasn't been asked to remove you. Gentler reminders follow, such as a family member who hasn't agreed to monitoring yet. When nothing needs you, it says so plainly.

Every alert answers five questions

Tap "Why am I seeing this?" on any item and it answers the same five questions: what we found, how we know, why it matters, what you can do, and whether TrueID can help. Breach results come from our daily check against Have I Been Pwned, a public database of known breaches. People-search items come from the answers you recorded in your own tracker. Nothing is guessed.

Your Identity Shield score explains itself now, too. It comes only from the checklist steps you tick. It isn't a scan, and it doesn't use outside data.

Consent comes first

We only watch an email address when its owner says yes. If you add a parent's or partner's address, they get a short permission email first, and until they agree, nothing about that address is shown to you. Protecting yourself shouldn't cost someone else their privacy.

Privacy letters with real deadlines

Getting off data broker sites often stalls because nobody knows what to write. The new Privacy Request Letter tool writes it for you. Pick your law (California, another US state with a privacy law, the EU's GDPR or the UK's), pick delete, access or opt out, then copy the letter or open it straight in your email.

It also tells you the date they must answer by. Under California law, a business generally has 45 days to respond, with one 45-day extension if it tells you. When you mark a request as sent in the Data-Broker Tracker, TrueID remembers the date and flags it once that deadline passes.

California residents have an even bigger shortcut. The state's free Delete Request and Opt-out Platform, called DROP, sends one request to more than 660 registered data brokers. More than 560,000 Californians have signed up, and reported deletions are approaching 100 million. TrueID points you to it; we aren't affiliated with it.

What to do this week

Open your dashboard and clear anything marked Do this.
Check the people-search sites in your tracker and mark what you find.
Send one privacy letter to the site that worries you most, and note the date.
If you live in California, sign up for DROP.
New to this? Start with what to do after a data breach.

For the bigger picture, read Nexaria Digital on why every alert should show its work, and the build story in the Smith App Studio Journal, from the studio behind TrueID.Help.

→Open your Command Center

The letter tool gives general information, not legal advice. Deadlines depend on the law that applies to you and the company you're writing to.