Question 1

Is TrueID.Help identity-theft insurance?

Accepted Answer

No — and we want to be upfront about that, because a lot of products in this space blur the line. TrueID is a protection toolkit, not an insurance policy: we don't reimburse losses or pay out claims. What we do is help you avoid the problem in the first place — and if something does go wrong, we guide you through recovery step by step so you act fast and lose as little as possible. Think of us as the seatbelt and the roadmap, not the company you call after a crash. That honesty is the whole point: you'll always know exactly what we do and don't do.

Question 2

How is TrueID different from LifeLock or Aura?

Accepted Answer

Two big ways. First, honesty: we're a clear, no-scare-tactics toolkit, and we tell you plainly what we do and don't do — for example, we're not insurance and we don't store your ID documents. Second, simplicity: TrueID is built for real people, not security experts. Every alert and checklist item comes in plain English with one obvious next step, so you're never left confused or anxious. You won't pay for a bloated bundle of features you'll never touch — you get the protection that actually moves the needle, and a calm experience instead of a constant stream of alarms.

Question 3

Do you store copies of my passport or driver's license?

Accepted Answer

No — on purpose. Storing scans of your most sensitive documents would make us a prime target for hackers, and we refuse to put you at that risk. Our guiding rule is simple: we can't lose what we never hold. Instead of hoarding your ID documents, TrueID focuses on the things that genuinely keep you safe — monitoring, guidance, and recovery — while your most private records stay with you. If we ever add secure document features down the road, they'll be optional, encrypted, and fully under your control, never a requirement.

Question 4

Is my information safe with TrueID?

Accepted Answer

Yes — security is the entire point of this product, so we hold ourselves to a high bar. Your data is encrypted, locked down so only you can reach your own information, and we deliberately collect as little as possible (and never your ID documents). You're always in control: you can export or delete everything, anytime, for any reason, no questions asked. We'd rather earn your trust by storing less than by promising more — because in this category, trust is the product.

Question 5

How does breach monitoring work?

Accepted Answer

When a company gets hacked, your email, phone number, or password can end up for sale on the dark web — often without you ever being told. TrueID watches trusted breach databases for your information and alerts you the moment it turns up somewhere it shouldn't. But we don't just hand you a scary notification and walk away: every alert comes with one clear, specific action to take next, like which password to change or which scam to watch for. The goal is to shrink the gap between a leak and your response — because in identity protection, speed is what limits the damage.

Question 6

Is checking my password safe?

Accepted Answer

Completely — and this one surprises people. Checking whether a password has leaked never requires us to see your actual password. We use a privacy-preserving method called k-anonymity, where only a tiny, scrambled fragment of your password ever leaves your device — never the password itself, and never anything we could reverse-engineer. So you get the peace of mind of knowing whether a password is compromised, without ever trusting us with it. It's the same trusted technique used by major web browsers and password managers.

Question 7

What if I'm not tech-savvy?

Accepted Answer

Then TrueID is built for you. There's nothing to configure and no jargon to decode — we tell you what to do in plain language, one simple step at a time, and we always explain why it matters. If you can read a text message, you can use TrueID. It's also one of the easiest ways to help protect the people you love, like aging parents, who are among the most common targets for online scams. Protection shouldn't require a computer-science degree, and with us it doesn't.

Question 8

How much will it cost?

Accepted Answer

There will always be a genuinely useful free plan — including the security checklist, the scam-link checker, and basic monitoring — because protecting yourself online shouldn't be locked behind a paywall. Paid plans add deeper monitoring and family coverage, with friendly pricing planned at around $9.99/month, or about $19.99/month for a family. No hidden fees, no manipulative upsells, and you can cancel anytime. Join the waitlist and you'll be first to hear final pricing — plus early-bird perks reserved for our founding members.

Question 9

When is TrueID.Help launching?

Accepted Answer

We're putting the finishing touches on it now and opening access in waves to make sure everything runs smoothly for everyone. The fastest way in is the waitlist: members get early access ahead of the public, plus founding-member pricing. Add your email above and we'll personally let you know the moment your spot is ready — no spam in the meantime, just the one message that matters.

Guard your digital identity — without the anxiety.

Lock down your digital life — step by step.

Everything in one calm place

Identity Shield Dashboard

Breach Monitoring

Scam-Link Checker

Privacy Checklist

Recovery Mode

Data-Broker Removal Tracker

How it works

Check your exposure

Follow your plan

Stay protected

Questions, answered

Be first in line for early access